Last updated: 24 September 2026

 

This policy explains what personal information I collect, why I collect it, who I share it with and what your rights are. It covers my website, www.resiliencewithlucy.co.uk, my Systeme.io pages, my emails, 1:1 coaching, my Ear Acupuncture clinic and the Creative Resilience membership.

 

1. Who I am

 

Lucy Wooldridge, trading as Resilience with Lucy, 9 Leyburn House, 9 Guildford Road, Fleet GU51 3EN. I’m the “data controller” for your information. My ICO registration number is ZC257251. Contact: hello@resiliencewithlucy.co.uk.

 

2. What I collect

 

• Contact details: your name and email address, and your phone number and postal address if you give them.

• Purchase details: what you’ve bought, when, and your payment status. Stripe processes card payments. I never see or store your full card details.

• Coaching and clinic notes: information you choose to share in sessions, which may include details about your health or wellbeing.

• Membership activity: your posts and comments in the private Facebook group, and anything you share in group sessions, including in recordings.

• Email activity: whether you open my emails and click links, so I can keep them useful.

• Website data: cookies and similar technology on my website. See section 8.

 

3. Why I use it, and the legal basis

 

• Delivering coaching, clinic appointments and the membership you’ve paid for: contract.

• Taking payments and keeping financial records: contract and legal obligation.

• Emails about your membership or bookings: contract.

• Newsletters and offers: consent. You can unsubscribe at any time.

• Coaching and clinic notes that include health information: your explicit consent.

• Keeping the community safe and improving my services: legitimate interests.

 

4. Who I share it with

 

I never sell your information. I share it only with services that help me run my business:

• Systeme.io: sales pages, checkout, email and contact records

• Stripe: card payments

• Meta (Facebook): the private membership group and Facebook Lives

• Zoom: online coaching sessions and recordings

• Wix: my main website

• Google Analytics: website statistics

• my accountant: for tax and financial records.

I may also share information if the law requires it, or if I believe someone is at serious risk of harm.

 

5. Transfers outside the UK

 

Some of these services store data outside the UK, including in the EU and the USA. Where they do, they use legal safeguards approved in the UK, such as the UK’s international data transfer agreements or the UK Extension to the EU–US Data Privacy Framework.

 

6. How long I keep it

 

• Financial records: six years, as HMRC requires.

• Coaching and clinic notes: six years after our last session.

• Membership records: while you’re a member, and for 12 months afterwards.

• Email list: until you unsubscribe.

• Session recordings: six months, then removed from the Facebook group.

 

7. Your rights

 

You have the right to:

• see the information I hold about you

• ask me to correct it

• ask me to delete it

• object to, or limit, how I use it

• withdraw your consent at any time

• receive a copy in a format you can pass to someone else.

To use any of these rights, email hello@resiliencewithlucy.co.uk. I’ll reply within one month. If you’re unhappy with how I’ve handled your information, you can complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).

 

8. Cookies

 

My website and Systeme.io pages use cookies. Some are essential for the pages to work. Others, such as Google Analytics, help me understand how people use the site. Where cookies aren’t essential, I ask for your consent first. You can also block or delete cookies in your browser settings.

 

9. Children

 

My services are for adults. I don’t knowingly collect information from anyone under 18.

 

10. Changes

 

I’ll update this policy when anything changes and put the new date at the top. If a change is significant, I’ll let you know by email.